Reference

How Jililove Handles Your Personal Information

Your account data stays under your control. We collect only what we need to run your wallet, verify your identity, and keep your sessions secure — and we never share it without a clear reason tied to your account.

Data TransparencyAccount SecurityKYC VerificationWallet Privacy
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Jililove How Jililove Handles Your Personal Information

How We Keep Your Account Data Safe

We apply consistent security practices across every account, from the moment you register to every bKash or Rocket transaction you make. Here is what that looks like in practice.

SSL Encryption

Every page and transaction on Jililove runs over SSL. Your login credentials, wallet details, and session data are encrypted in transit at all times.

KYC Verification

We verify identity documents before processing withdrawals. This step protects your account from unauthorised access and keeps your funds tied to the right wallet.

Data Minimisation

We collect only the information needed to run your account and process payments. No unnecessary data is stored, and payment details are not retained beyond their required period.

Access Controls

Your account is protected by password and OTP verification. Only you can authorise changes to your registered bKash, Nagad, or Rocket details.

Jililove What Our Privacy Practices Cover

What Our Privacy Practices Cover

When you open an account and connect a payment method like bKash, Nagad, or Rocket, we collect your name, contact details, and transaction records to process deposits and withdrawals. We use SSL encryption on every session and store payment data only as long as your account is active or as required by applicable rules. We do not sell your personal data to

third parties. If you contact our support team, those conversations are logged to help resolve your issue faster. Access to this platform and its data practices depends on your local law and eligible regions.

Get Help With Your Privacy Questions

If you have questions about how your data is used, our support team can walk you through your account settings, data requests, and wallet verification steps. Reach out through any of the channels below.

Team online

Live Chat

Start a live chat session from your account dashboard. Our team can explain what data we hold, how it is used, and how to update your details.

Email Support

Send a written request to our support address for data access queries, account deletion requests, or questions about how your bKash or Nagad details are stored.

Account Settings

Log in, go to Account Settings, and review your stored details directly. You can update your contact information or request a data summary from that page.

Privacy Terms You Should Know

These are the key terms that come up when you read through any privacy policy or data notice on a platform like this one.

What is personal data?

Personal data is any information that can identify you — your name, phone number, email address, or payment wallet details like your registered bKash number.

What does KYC mean?

KYC stands for Know Your Customer. It is the identity verification step where you submit a document so we can confirm your account belongs to you before releasing funds.

What is a data controller?

A data controller is the organisation that decides how and why your personal data is collected and used. On this platform, Jililove acts as the data controller for your account information.

What is data retention?

Data retention refers to how long we keep your information after you close your account or complete a transaction. Retention periods follow applicable legal and operational requirements.

What is an OTP?

OTP stands for One-Time Password. It is a short code sent to your registered phone number to verify your identity during login or when you change sensitive account details.

What does consent mean in a privacy context?

Consent means you have actively agreed to how your data is used. You give consent when you accept our terms during registration, and you can withdraw it by contacting support.

Common Questions About Your Privacy

Here are the questions we hear most often from account holders about how their data is managed on this platform.

We collect your name, phone number, email address, and the payment method you link — such as bKash, Nagad, or Rocket. We also log your device type and session activity for security purposes.

Payment details are stored in encrypted form and used only to process your deposits and withdrawals. We do not retain full wallet credentials beyond what is needed for transaction verification.

Yes. Send a request through live chat or email support and we will provide a summary of the personal data tied to your account within a reasonable timeframe.

Only authorised team members handling account verification, payment processing, or support queries can access your data. Access is logged and restricted to specific operational roles.

We share data only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with identity verification services for KYC. We do not sell your data.

Yes. Access to Jililove and the data practices described here depends on your local law and eligible regions. Check whether online account platforms are permitted under the rules that apply to you.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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