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Know Your Rights Before You Play

Jililove sets out the legal terms that govern your account, your bets, and how your data moves through our platform. Access and eligibility depend on your local law and the regions we support — read this before you open or use an account.

Account Terms ApplyBangladesh Access RulesbKash & Nagad CoveredData Handled FairlyJurisdiction-Dependent Use
Jililove Know Your Rights Before You Play
DATA AND ACCOUNT SECURITY

How We Handle Your Information

Your account data is stored securely and used only for the purposes described in our privacy documentation. We do not sell personal data to third parties, and payment details entered through bKash, Nagad, or Rocket are processed through those providers' own secure channels — we do not store your mobile banking PIN or full wallet credentials on our servers. When you request a withdrawal, we verify your account identity before releasing funds, which means your registered name and payment method must match. We retain transaction logs for the period required under applicable rules, and you can request a summary of data we hold by contacting support.

SSL Encryption All connections to the platform use SSL encryption. Your login, payment steps, and account data travel over an encrypted channel at every point.
Account Verification Identity checks happen at withdrawal. Your name on the account must match your bKash or Nagad registration to release funds without delay.
Data Retention We keep your transaction and account records for the period required by applicable rules, no longer. You can request a copy or deletion via support.
Cookie Use We use session cookies to keep you logged in and functional cookies to remember wallet preferences. No behavioural tracking cookies are placed without notice.
LEGAL CONTACT PATHS

Reach Us on Legal Questions

If you have a question about how our terms apply to your account, or if you want to request a change to your data, our support team handles those queries directly. We aim to respond to account and legal queries within a reasonable window — check the channel that works best for your device.

Live Chat Available from inside your account dashboard. Use this for urgent account or payment queries related to terms and access conditions.
Email Support Send detailed legal or data requests to our support address found in your account settings. Attach your account ID for faster handling.
Help Centre Our help section covers common questions on account access, jurisdiction eligibility, and how to submit a formal request or complaint.

Common Legal Questions About Your Account

These are the questions we hear most often about how our terms work in practice — especially from Bangladesh.

Access depends on your local law and the regions we currently support. Check whether online betting is lawful in your jurisdiction before registering or depositing.

Accounts found in breach — including accounts from ineligible regions — may be suspended. Funds may be held pending a compliance review before any withdrawal is processed.

Contact our live chat or email support first. We ask that you raise disputes directly with us before escalating. Include your account ID and the relevant transaction reference.

No. Your legal obligations under our terms apply regardless of which payment method you use. bKash, Nagad, and Rocket deposits are all subject to the same account rules.

Send a written request via the support email address in your account settings. Include your account ID. We will respond within the timeframe required by applicable rules.

Yes. Changes are posted on this page with the update date shown. Continuing to use your account after a posted change means you accept the new version of the terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.